All complaints will be managed by the Operations Manager. The manager responsible for the area to which your complaint relates will handle a detailed investigation into your complaint.
Whilst it is the Company’s policy to provide the client with a first class service, it is possible that either through misunderstanding or an unknown drop in service standards you could be left feeling that you are not getting the level of service you expected and you may wish to discuss your case either with your personal advisor or a senior member of the company. For this reason we have supplied you with a complaints procedure, we welcome your comments and the opportunity to resolve any concerns you may have regarding your case, we trust that you will never need to complain about the company or any of the companies representative, however should the necessity arise, by following the procedure laid down we would hope to answer your concerns in a friendly and efficient manner.
Holiday Sickness Compensation aims to provide a responsive and timely service to all our customers, we will:
Please contact us by email, in writing or by phone using the following contact details;
Address: 24 Round House Court, Barnes Wallis Way, Buckshaw Village, Preston PR7 7JN
Telephone: 0800 193 2050
All complaints should be addressed to the ‘Operations Manager’
Have you been on an All Inclusive Packaged Holiday in the last 2 ½ years?
Were you, or a family member, sick or ill whilst you were away?
Did you or your family miss out on any part of your holiday due to being sick or ill?