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Dealing with complaints 

All complaints will be managed by the Operations Manager. The manager responsible for the area to which your complaint relates will handle a detailed investigation into your complaint.

Whilst it is the Company’s policy to provide the client with a first class service, it is possible that either through misunderstanding or an unknown drop in service standards you could be left feeling that you are not getting the level of service you expected and you may wish to discuss your case either with your personal advisor or a senior member of the company. For this reason we have supplied you with a complaints procedure, we welcome your comments and the opportunity to resolve any concerns you may have regarding your case, we trust that you will never need to complain about the company or any of the companies representative, however should the necessity arise, by following the procedure laid down we would hope to answer your concerns in a friendly and efficient manner.

Our promise to you

Holiday Sickness Compensation aims to provide a responsive and timely service to all our customers, we will:

  • Treat all complaints seriously and deal with them properly
  • Resolve complaints promptly
  • Learn from complaints and take action to improve our service 

How to make a complaint

Please contact us by email, in writing  or by phone using the following contact details;


Address: 24 Round House Court, Barnes Wallis Way, Buckshaw Village, Preston PR7 7JN

Telephone: 0800 193 2050

All complaints should be addressed to the ‘Operations Manager’

Start your claim...

If You've Been Sick Whilst On Holiday

You could be Entitled to Claim up to £5,000 in Compensation!

Apply by answering 3 Simple Questions...

Have you been on an All Inclusive Packaged Holiday in the last 2 ½ years?

Were you, or a family member, sick or ill whilst you were away?

Did you or your family miss out on any part of your holiday due to being sick or ill?

Yes, You could be Entitled to Compensation!Please enter your contact details below and we’ll call you back to start your claim

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HSC is a trading style of Strathern Associates Limited

Registered in England: No. 06844881

© 2017 HSC - Terms of Use| Privacy| Complaints

Registered Office: 24 Round House Court, Barnes Wallis Way, Preston, PR7 7JN

Regulated by the Claims Management Regulator in respect of regulated claims management activities, Authorisation No. CRM21268